Servqual Model Ppt PowerPoint Presentation Slide

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This is a servqual model ppt powerpoint presentation slide. This is a six stage process. The stages in this word of mouth communication, personal needs, past experience, expected service, perceived service, external communication to customers, service delivery, service quality specifications, management perception of customer expectations.

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Most Relevant Reviews

  1. 80%

    by Ajay Mohan

    Commendable slides with attractive designs. Extremely pleased with the fact that they are easy to modify. Great work!
  2. 80%

    by khangai

    The content is very helpful from business point of view.
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