Customer Support
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Question Added Customer Support

What does Research Services offers ?

Patricia added on 30 Jan, 2019
We offer Market Research, Industry Analysis, New Product Launch, Market Sizing, Market Feasibility, Competitor Analysis etc under our Research Services. To get more info please click on the below link:   Research ...(more)
Jack 2019-01-30 02:03:44
Question Added Customer Support

How can I get or download my subscription receipts/invoice ?

Nik added on 30 Jan, 2019
To get the receipt/invoice for the subscription, please send an email on [email protected] and Slidegeeks team will email you the receipt.
Jack 2019-01-29 10:16:28
Question Added Customer Support

Is there an option where I can upgrade my subscription to a higher subscription plan and if there is an upgrade option will the amount paid for existing subscription be adjusted ?

Tim added on 28 Jan, 2019
Yes you can upgrade your subscription to a higher plan and the amount paid for the existing plan will be adjusted. To upgrade just email on [email protected] with the below details: 1) Email Id linked to the paid ...(more)
Jack 2019-01-28 01:04:25
Question Added Customer Support

How can I re-download the designs that I downloaded when I had an active subscription with SlideGeeks ?

Emma added on 28 Jan, 2019
To download our premium designs an active subscription is requried. You will not be able to re-download the same designs that you downloaded if your subscription has expired. But all the designs are downloaded and saved ...(more)
Jack 2019-01-28 12:39:29
Question Added Customer Support

Where I can check all designs that you have ?

Benjamin added on 28 Jan, 2019
To check all designs/categories which are there you need to scroll down the page and the click on "All Categories" tab. The below mention link will take you to all categories page. Where PowerPoint Themes, PowerPoint ...(more)
Nik 2019-01-28 12:04:27
Question Added Customer Support

Do you have excel linked/data driven designs ?

Asumi Cho Lee added on 28 Jan, 2019
Yes we have excel linked designs. You can check these design by clicking on the below links Excel Linked Designs Excel Linked Designs ...(more)
April 2019-01-27 11:46:26
Question Added Customer Support

The monthly subscription plan offers 25 products download. What is a product ?

SK added on 28 Jan, 2019
A 'Product' is something you download from a single URL. It does not matter how many slides or images a Product has. Anything downloaded from a single URL counts as one product. For example, some of our diagrams have ...(more)
April 2019-01-27 11:28:15
Question Added Customer Support

Is there an option for me if I have more than 4 users ?

James Wood added on 28 Jan, 2019
Yes we have team plans if there are more than 4 users. To buy a team plan if you have a team which is more than 4 users (can be 5 user or 20 user any number of users), just email us on [email protected] with the ...(more)
Jack 2019-01-27 11:10:57
Question Added Customer Support

By mistake I downloaded the same design 4 times. How can I get the credit for the 3 downloads I made ?

Benjamin added on 27 Jan, 2019
If you download the same design multiple times, our system will not count it as multiple downloads but will count it as 1 download. So, no credit is required in such cases.  For Example if you have a monthly ...(more)
April 2019-01-27 01:14:40
Question Added Customer Support

I am trying to login in my account but when I enter login credentials and hit enter nothing is happening. How can I solve this issue ?

Tim added on 27 Jan, 2019
Well some times due to browser cache this can happen. Please clear browser cache and history and log in again or use a different browser. If you still face the same issue then please contact on [email protected] so ...(more)
Jack 2019-01-27 01:04:59
Question Added Customer Support

What does Research Services offers ?

Patricia added on 30 Jan, 2019
1 Answer
Question Added Customer Support

How can I get or download my subscription receipts/invoice ?

Nik added on 30 Jan, 2019
1 Answer
Question Added Customer Support

Is there an option where I can upgrade my subscription to a higher subscription plan and if there is an upgrade option will the amount paid for existing subscription be adjusted ?

Tim added on 28 Jan, 2019
1 Answer
Question Added Customer Support

How can I re-download the designs that I downloaded when I had an active subscription with SlideGeeks ?

Emma added on 28 Jan, 2019
1 Answer
Question Added Customer Support

Where I can check all designs that you have ?

Benjamin added on 28 Jan, 2019
1 Answer
Question Added Customer Support

Do you have excel linked/data driven designs ?

Asumi Cho Lee added on 28 Jan, 2019
1 Answer
Question Added Customer Support

The monthly subscription plan offers 25 products download. What is a product ?

SK added on 28 Jan, 2019
1 Answer
Question Added Customer Support

Is there an option for me if I have more than 4 users ?

James Wood added on 28 Jan, 2019
1 Answer
Question Added Customer Support

By mistake I downloaded the same design 4 times. How can I get the credit for the 3 downloads I made ?

Benjamin added on 27 Jan, 2019
1 Answer
Question Added Customer Support

I am trying to login in my account but when I enter login credentials and hit enter nothing is happening. How can I solve this issue ?

Tim added on 27 Jan, 2019
1 Answer