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This slide presents customer self service journey roadmap, helpful in highlighting difference in touchpoints and cost incurred by brand. It includes touchpoints such as chatbot interaction, community resource engagement and case submission whereas agent takeover has single touchpoint with high cost. Presenting Customer Self Serve Applications Journey In Issue Management Download PDF to dispense important information. This template comprises seven stages. It also presents valuable insights into the topics including Search, Website, Chatbot. This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.
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