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Following slide highlights average handle time, first call resolution, customer satisfaction score, abandoned call rate, agent occupancy rate, quality assurance score to show offshore call center KPI with goals. It helps organizations to measure and improve offshore call center performance. Showcasing this set of slides titled Outsourced Call Center Kpi With Goals Professional Pdf. The topics addressed in these templates are Customer Satisfaction Score, First Call Resolution, Quality Assurance Score. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting. Following slide highlights average handle time, first call resolution, customer satisfaction score, abandoned call rate, agent occupancy rate, quality assurance score to show offshore call center KPI with goals. It helps organizations to measure and improve offshore call center performance.
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