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This is a call center customer service training example ppt slides. This is a four stage process. The stages in this process are initial contact, close, solution, fact finding.

This slide covers contact center reporting and analytics metrics dashboard. It involves metrics such as total unsuccessful calls, competence, activity, agent details and quality rate. Pitch your topic with ease and precision using this Call Center Kpis Reporting And Analytics Dashboard Download PDF. This layout presents information on Activity, Quality, Dashboard. It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout.

Mentioned slide outlines KPI dashboard which allows the business to monitor the efficiency of call center. The metrics covered in the slide are first call resolution, average speed of answer, customer satisfaction, cost per contact etc. Pitch your topic with ease and precision using this Call Center Metrics Dashboard With Cost Per Contact Rules PDF. This layout presents information on Cost Per Contract, Key Metrics, Customer Satisfaction. It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout.

This slide highlights the executive summary of call center company which includes business overview, founder, shareholding structure, USP, achievements and key facts.Deliver an awe inspiring pitch with this creative BPO Call Center Company Profile Executive Summary Diagrams PDF bundle. Topics like Provides Customer, Support Services, Various Industries can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

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Mentioned slide outlines various call center KPIs dashboard. Call resolution in the current and previous month, agents schedule adherence today, currently active and waiting calls are some of the key metrics mentioned in the slide. Showcasing this set of slides titled Call Center Metrics Dashboard With Key Metrics Information PDF. The topics addressed in these templates are Currently Active, Call Resolution, Key Metrics. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

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This slide shows quality assurance framework to manage call center process helps to determine objectives and planning out a strategy to achieve goals . It includes operational , strategic and tactical quality assurance framework etc. Presenting Quality Assurance Framework For Call Center Process Rules PDF to dispense important information. This template comprises three stages. It also presents valuable insights into the topics including Quality Assurance, Framework For Call, Center Process. This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

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This slide showcases the business process outsourcing call center organizational structure which highlights retail customer service team, ecommerce service team, telecom service team, BFSI service team and healthcare service team. There are so many reasons you need a Quality Enhancement Strategic BPO Call Center Organizational Structure Summary PDF. The first reason is you cant spend time making everything from scratch, Thus, Slidegeeks has made presentation templates for you too. You can easily download these templates from our website easily.

Mentioned slide outlines KPI dashboard which can be used by call center to measure the performance of their agents. The key metrics highlighted in the dashboard are first call resolution, daily abandonment rate, total number of calls by topic, top performing call agents etc. Showcasing this set of slides titled Call Center Metrics Dashboard With Average Response Time Inspiration PDF. The topics addressed in these templates are Efficiency, Quality, Activity, Daily Average Response, Daily Average Transfer. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

This slide covers contact center daily operational metrics KPI dashboard. It involves metrics such as ticket status, ticket solved by agents, response time and full resolution time. Pitch your topic with ease and precision using this Call Center Kpis Dashboard With Routine Tasks Structure PDF. This layout presents information on Agent, Response Time, Routine Tasks. It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout.

Pitch your topic with ease and precision using this Providing Customer Service In Call Center Process Sample PDF. This layout presents information on Providing Customer, Service In Call, Center Process. It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout.

This slide covers contact center customer service metrics KPI dashboard. It involves details such as ticket status, chats created, self serve performance and customer feedback. Pitch your topic with ease and precision using this Call Center Kpis Customer Service Dashboard Pictures PDF. This layout presents information on Response Time, Customer, Dashboard. It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout.

The following slide shows the major top players of the Contact Center Software Market Industry across globe along with their relative market share in percentage.Deliver an awe inspiring pitch with this creative Top Market Players In Call Center Software Market Pictures PDF bundle. Topics like Top Market, Market Platform, Contact Center can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide covers contact center performance metrics KPI dashboard. It involves details such as number of total calls, average answer speed, abandon rate, data of agents performance and call abandon rate by departments. Pitch your topic with ease and precision using this KPI Dashboard With Call Center Data Rules PDF. This layout presents information on Monthly Statics, Management Data, Performance Records. It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout.

Presenting this set of slides with name picture of call center building ppt powerpoint presentation slides samples. This is a three stage process. The stages in this process are picture of call center building. This is a completely editable PowerPoint presentation and is available for immediate download. Download now and impress your audience.

Mentioned slide outlines comprehensive call center KPI dashboard. Information covered in this slide is related to various metrics such as queue calls, support and billing service level, inbound volume, outbound volume etc. Pitch your topic with ease and precision using this Call Center Metrics Dashboard Highlighting Service Level Infographics PDF. This layout presents information on All Agents, Queue Calls, Billing Service Level. It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout.

This slide highlights the financial performance analysis of multiple call centers on the basis of operating margin, and revenue growth. It includes Sykes, TeleTech, Convergys and ABC Pvt ltd.Deliver and pitch your topic in the best possible manner with this BPO Call Center Company Profile Financial Performance Comparison Introduction PDF. Use them to share invaluable insights on Company Operating, Revenue Growth, Operating Margin and impress your audience. This template can be altered and modified as per your expectations. So, grab it now.

This slide demonstrates call centre escalation process to resolve customer queries and complaints for improving business reputation. It includes three stages complaint handle by front desk, complaint handling by managers and supervisors. Presenting Call Center Consumer Service Escalation Process Flow Slides PDF to dispense important information. This template comprises Three stages. It also presents valuable insights into the topics including Receives Customer Call, Customer Communicate Manager, Review By Supervisor. This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

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This slide highlights the specialized services of call center which includes translation, video remote interpreting, on site interpreting, over the phone interpretation and other services.Deliver an awe inspiring pitch with this creative BPO Call Center Company Profile Our Specialized Services Designs PDF bundle. Topics like Remote Interpreting, Training Linguistic, Confidential Interactions can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This is a call center administration diagram powerpoint slide background picture. This is a five stage process. The stages in this process are training manager, general service manager, hr and admin manager, integration, reporting.

This slide showcases the call center company background information overview which highlights industry, founded year, area covered, and served industries with key stats. Deliver and pitch your topic in the best possible manner with this BPO Call Center Company Profile Company Overview Download PDF. Use them to share invaluable insights on Process Outsourcing, Financial Services, Telecommunications and impress your audience. This template can be altered and modified as per your expectations. So, grab it now.

This slide showcases additional features required to streamline the process which includes interactive voice response, call queuing, appointment reminder and outbound call limiting. Presenting this PowerPoint presentation, titled Additional Feature Required To Streamline Call Center Process Diagrams PDF, with topics curated by our researchers after extensive research. This editable presentation is available for immediate download and provides attractive features when used. Download now and captivate your audience. Presenting this Additional Feature Required To Streamline Call Center Process Diagrams PDF. Our researchers have carefully researched and created these slides with all aspects taken into consideration. This is a completely customizable Additional Feature Required To Streamline Call Center Process Diagrams PDF that is available for immediate downloading. Download now and make an impact on your audience. Highlight the attractive features available with our PPTs.

This slide showcases business intelligence dashboard to help organization track key performance metrics. It further includes details about top agents, close rate, calls handled, abandon rate, scheduled leads, average speed of answer, etc. Pitch your topic with ease and precision using this Business Intelligence Dashboard To Track Call Center Kpis Download PDF. This layout presents information on Business Intelligence Dashboard, Track Call Center Kpis. It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout.

Mentioned slide will help the presenter to show the investors or audience a complete view of its competitive landscape based on factors such as CEO rating, number of employees, total funding amount, total revenue etc.Deliver an awe inspiring pitch with this creative Call Center Software Market Competitive Analysis Clipart PDF bundle. Topics like Olivier Pailhes, Center Software, Contact Center can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

Mentioned slide outlines key performance indicator KPI dashboard which can be used by call center to optimize the agents performance. The major metrics covered in the template are total calls, average speed of answer, abandon rate, service level agreement SLA limit etc. Pitch your topic with ease and precision using this Metrics Dashboard Depicting Call Center Performance Pictures PDF. This layout presents information on Overall Satisfaction Score, Satisfaction Score, Performance. It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout.

This slide showcases the call center organizational structure which highlights retail customer service team, ecommerce service team, telecom service team, BFSI service team and healthcare service team.This is a BPO Call Center Company Profile Organizational Structure Inspiration PDF template with various stages. Focus and dispense information on seven stages using this creative set, that comes with editable features. It contains large content boxes to add your information on topics like Customer Service, Ecommerce Service, Telecom Service. You can also showcase facts, figures, and other relevant content using this PPT layout. Grab it now.

This slide shows flowchart of the client order process at a call center. It includes customers order , confirmation messages , accounting team receiving information , delivery process , etc. Persuade your audience using this Call Center Handling Customer Order Process Flowchart Demonstration PDF. This PPT design covers one stages, thus making it a great tool to use. It also caters to a variety of topics including Call Center, Handling Customer, Order Process Flowchart. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

This slide highlights the corporate social responsibilities activities of call center company which includes carbon footprint, blood donation camps, waste, eLearning and empowering lives.This is a BPO Call Center Company Profile Key CSR Initiatives Diagrams PDF template with various stages. Focus and dispense information on one stage using this creative set, that comes with editable features. It contains large content boxes to add your information on topics like Blood Donation, Carbon Emission, Awareness Campaign. You can also showcase facts, figures, and other relevant content using this PPT layout. Grab it now.

This slide illustrates the sequence of movement of action performed by agent from receiving call to getting feedback for a customer support department. It include inbound process functions like receiving, transferring, collecting feedback etc. Presenting Inbound Service Call Center Flow Chart Procedure Mockup PDF to dispense important information. This template comprises one stages. It also presents valuable insights into the topics including Customer, Immediately Resolve, Provide Solution. This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

This slide shows that how the Contact Center Software Market Industry will evolve in the near future with respect to its functioning, its focus, its approach, its challenges etc. Deliver an awe inspiring pitch with this creative Evolution Of Contact Call Center Software Market Sample PDF bundle. Topics like Problem Solving, Integrating Channels, Omnichannel Operation can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide consists of a strategic process which can be used for enhancing call center experience using attended automation. The major steps include receiving call from customer, trigger automation hotkey, talk with customer etc. Presenting Robotic Desktop Automation To Enhance Call Center Experience Diagrams PDF to dispense important information. This template comprises two stages. It also presents valuable insights into the topics including Chat Agent, Chat Bot, Customer. This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

This slide illustrates practices adopted in managing call center process to ensure a smooth and effective operation in the department. It includes hiring of best employees , scheduling work, prioritizing employee management , onboarding etc. Presenting Best Practices To Manage Call Center Process Clipart PDF to dispense important information. This template comprises five stages. It also presents valuable insights into the topics including Best Employees, Onboarding, Communicate With Employees . This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

Mentioned slide outlines a comprehensive call center KPI dashboard which can be used for those customers who are seeking technical support. It provides detailed information about metrics such as ticket status, ticket by channels and type, overall customer satisfaction score, etc. Showcasing this set of slides titled Call Center Metrics Dashboard With Customer Satisfaction Score Ideas PDF. The topics addressed in these templates are Customer Satisfaction, Score Ticket Status, Satisfaction Score. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

Presenting this set of slides with name omnichannel call center transformation ppt powerpoint presentation file styles cpb. This is an editable Powerpoint eight stages graphic that deals with topics like omnichannel call center transformation to help convey your message better graphically. This product is a premium product available for immediate download and is 100 percent editable in Powerpoint. Download this now and use it in your presentations to impress your audience.

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Presenting this set of slides with name call center improvement strategies ppt powerpoint presentation inspiration mockup cpb. This is an editable Powerpoint six stages graphic that deals with topics like call center improvement strategies to help convey your message better graphically. This product is a premium product available for immediate download and is 100 percent editable in Powerpoint. Download this now and use it in your presentations to impress your audience.

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Mentioned slide outlines call center KPI dashboard which gives insights into customer agent performance. The KPI covered in the slide are total voicemail, average talk time, queue time, average quality rate, agent performance, etc. Pitch your topic with ease and precision using this Call Center Metrics Dashboard With Average Queue Time Topics PDF. This layout presents information on Efficiency, Quality, Activity. It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout.

Mentioned slide outlines a KPI dashboard which can be used by call centers for the ticket system. Tickets created, unassigned, open, solved, escalated, tickets solved by agents, first response and full resolution time are the key metrics highlighted in the slide. Pitch your topic with ease and precision using this Call Center Metrics Dashboard With First Response Time Background PDF. This layout presents information on First Response Time, First Resolution Time, Response Time. It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout.

This slide highlights the projected outcome from the call center improvement action plan which includes call answered within 40 sec, average call time, average call time, total call abandonment. Present like a pro with Expected Outcome From Call Center Improvement Action Plan Information PDF Create beautiful presentations together with your team, using our easy to use presentation slides. Share your ideas in real time and make changes on the fly by downloading our templates. So whether you are in the office, on the go, or in a remote location, you can stay in sync with your team and present your ideas with confidence. With Slidegeeks presentation got a whole lot easier. Grab these presentations today.

This slide covers contact center KPI dashboard for chat management. It involves details such as chats over time by site, location and language, total number of chats, average response time by employees. Showcasing this set of slides titled Call Center Kpis Dashboard For Chat Management Graphics PDF. The topics addressed in these templates are Management, Employees, Chats. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

This slide highlights the call center company customer testimonials which includes positive reviews such as well trained support agents, reasonable rate and low complaints per week. This is a BPO Call Center Company Profile Customer Testimonials Summary PDF template with various stages. Focus and dispense information on three stages using this creative set, that comes with editable features. It contains large content boxes to add your information on topics like Executive Officer, Functional Manager, Customers Highly. You can also showcase facts, figures, and other relevant content using this PPT layout. Grab it now.

Following slide provides information about some of the service specific features that are offered by Contact Center Software Market Industry to the companies and clients such as telemarketing services, email support services, technical support services, intelligent call routing etc.This is a Service Features Offered By Call Center Software Market Sample PDF template with various stages. Focus and dispense information on five stages using this creative set, that comes with editable features. It contains large content boxes to add your information on topics like Telemarketing Service, Technical Support, Email Support You can also showcase facts, figures, and other relevant content using this PPT layout. Grab it now.

This slide caters details about SWOT analysis of Contact Center Software Market addressing sectors strength, weaknesses, opportunities and threats.This is a Swot Analysis Of Call Center Software Market Mockup PDF template with various stages. Focus and dispense information on four stages using this creative set, that comes with editable features. It contains large content boxes to add your information on topics like Strengths, Weaknesses, Opportunities. You can also showcase facts, figures, and other relevant content using this PPT layout. Grab it now.

This slide highlights the awards and accolades of call center company which includes customer excellence award, innovative company award, and compliant handling award.This is a BPO Call Center Company Profile Awards And Accolades Infographics PDF template with various stages. Focus and dispense information on four stages using this creative set, that comes with editable features. It contains large content boxes to add your information on topics like Customer Excellence, Best Customer, Innovative Company. You can also showcase facts, figures, and other relevant content using this PPT layout. Grab it now.

This slide highlights the clients of call center company. It covers the major companies such as amazon, standard chartered bank, Airbnb, airtel, Walmart and fortis.Presenting BPO Call Center Company Profile Our Business Clients Topics PDF to provide visual cues and insights. Share and navigate important information on one stage that need your due attention. This template can be used to pitch topics like Assistance Related, Account Related, Order Management. In addtion, this PPT design contains high resolution images, graphics, etc, that are easily editable and available for immediate download.

This slide highlights the SWOT analysis of call center company which includes strengths as high resolution rate and strong financials, weakness as major revenue comes single industry and threat as competitive market. This is a BPO Call Center Company Profile SWOT Analysis Formats PDF template with various stages. Focus and dispense information on four stages using this creative set, that comes with editable features. It contains large content boxes to add your information on topics like Strengths, Weaknesses, Opportunities. You can also showcase facts, figures, and other relevant content using this PPT layout. Grab it now.

The following slides show the regional growth rate of Contact Center Software Market Industry. North America Region is the largest market and APAC Asia pacific is the fastest growing market with respect to Contact Center Software Market Industry.This is a Call Center Software Market Growth Rate By Region Slides PDF template with various stages. Focus and dispense information on two stages using this creative set, that comes with editable features. It contains large content boxes to add your information on topics like Driving Factors, Market Growth, Strong Economic You can also showcase facts, figures, and other relevant content using this PPT layout. Grab it now.

Following slide provides information about the growth drivers of Contact Center Software Industry globally that help food delivery companies to successfully execute their growth strategy.This is a Growth Drivers Of Call Center Software Market Portrait PDF template with various stages. Focus and dispense information on six stages using this creative set, that comes with editable features. It contains large content boxes to add your information on topics like Growth Drivers, Market Platforms, Center Software You can also showcase facts, figures, and other relevant content using this PPT layout. Grab it now.