Call Center

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This is a sales call procedure example ppt presentation. This is a four stage process. The stages in this process are sales call procedure, logical and progressive sequence, post call analysis, pre call planning. \n \n

This slide signifies the KPI dashboard on performance evaluation of each agent working in a call center. It includes active agents, total and average talk time, answer ratio with bar graph on answerer calls.

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This slide showcase process to handle complaint of customer by call center service representative. It includes levels such as customer call to service Centre, manager answer the phone call, supervisor review complaint. Showcasing this set of slides titled Call Centre Consumer Complaint Escalation Procedure Microsoft Pdf. The topics addressed in these templates are Commence Conversation, Call Centre Consumer, Complaint Escalation Procedure. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting. This slide showcase process to handle complaint of customer by call center service representative. It includes levels such as customer call to service Centre, manager answer the phone call, supervisor review complaint.

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The following slide highlights elements like first call resolution, customer satisfaction, average handling time, call abandonment rate, agent occupancy rate, quality assurance and employee satisfaction to show call center first call resolution metrics. It helps organizations to measure the performance and effectiveness of their call center operations.Pitch your topic with ease and precision using this Contact Center First Contact Resolution Metrics Guidelines Pdf This layout presents information on Call Abandonment, Quality Assurance, Employee Satisfaction It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout. The following slide highlights elements like first call resolution, customer satisfaction, average handling time, call abandonment rate, agent occupancy rate, quality assurance and employee satisfaction to show call center first call resolution metrics. It helps organizations to measure the performance and effectiveness of their call center operations

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This is a business conference call with telephone ppt powerpoint presentation icon files. This is a four stage process. The stages in this process are conference call, conference conversation, meeting call.

This slide covers the dashboard for call details including KPIs such as total calls, average answered speed, abandon rate, average calls per minute and call resolution. Deliver an awe-inspiring pitch with this creative employee grievance handling process complaint call handling dashboard icons pdf bundle. Topics like complaint call handling dashboard can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

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This slide showcases dashboard for call centre performance that can help to evaluate the call abandon rate of customers and implement training of staff for improving customer satisfaction KPIs. Its key elements are total calls, avg answer speed and customer effort score. Showcasing this set of slides titled Call Centre Performance Dashboard With Customer Service Metrics Background PDF. The topics addressed in these templates are Call Centre Performance Dashboard, Customer Service Metrics. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

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This slide consists of a customer service scorecard which can be used to evaluate telephonic conversation between agent and the client. The set of questions consist of call etiquette, communication skills, process and wrap up. Showcasing this set of slides titled Customer Phone Call Service Performance Evaluation Themes PDF. The topics addressed in these templates are Call Etiquette, Communication Skills, Process. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

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This slide illustrates a scorecard which is used by human resource personnel for call monitoring in order to improve customer service. The major types of questions are related to agent actions including greetings, assistance, knowledge etc. and scores are computed accordingly. Showcasing this set of slides titled Performance Evaluation For Call Monitoring And Customer Service Icons PDF. The topics addressed in these templates are Answer, Score, Max Possible. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

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