Contact Center Evolution

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This is a challenges of service quality management ppt powerpoint presentation gallery. This is a four stage process. The stages in this process are customer expectation often change, different customers have different expectations, each customer contact is a moment of truth, fail safing must be designed into the system, service quality.

This is a increased online sales increased profitability ppt samples. This is a three stage process. The stages in this process are increased online sales, increased profitability, increase offline sales, increased operating costs, increased employee morale, decrease call center volume, decrease operating costs, no impact.

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The following slide highlights the customer contact strategy progress measurement metrics illustrating key headings which includes metrics, description, benchmark and value. In metrics it depicts customer retention, customer visit, order per customer, sales amount, cross sales, referrals, referrals response rate and customer lifetime value Persuade your audience using this one. This PPT design covers one stages, thus making it a great tool to use. It also caters to a variety of topics including Customer Retention, Customer Visit, Order Per Customer. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

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This slide contains the information related to the process for proving customers some services for solving their queries and answering them back on their issues they are facing while using our services. Persuade your audience using this Client Support Process Flowchart For Error Resolution Slides PDF. This PPT design covers one stages, thus making it a great tool to use. It also caters to a variety of topics including Contact Technical Team, Information, Error Analysis. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

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This slide covers top channels for customers to contact companys customer support. It includes channels such as chat support, emails, social media platforms, customer self service, phone support, etc.Showcasing this set of slides titled Six Key Customer Service Channels Strategies To Improve User Experience Formats PDF. The topics addressed in these templates are Social Media, Reduce Miscommunications, Immediate Solutions. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

This slide illustrate various type of customer service key performance indictors that is used to monitor business activities. It includes metrices such as average resolution time, customer service abandonment rate, customer retention rate, net promoter score and first contact resolution rate. Presenting Metrics For Measuring Strategic Customer Service Performance Analysis Icons PDF to dispense important information. This template comprises five stages. It also presents valuable insights into the topics including Average Resolution Time, Customer Retention Rate, Customer Service Abandonment Rate. This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

The following slide highlights the complications of non effective customer contact strategy illustrating key headings which includes damaged reputation, lead conversion drop, customer lifetime value drop , increased employee loss and decreased profit. Persuade your audience using this Complications Of Non Effective Customer Communication Service Plan Guidelines PDF. This PPT design covers five stages, thus making it a great tool to use. It also caters to a variety of topics including Damaged Reputation, Lead Conversion Drop, Customer Lifetime, Value Drop. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

Touchpoints are the points of contact between customer and the service at each stage of the service be it human to human, human to system, or system to system. Here are the 5 touchpoints in service delivery. Presenting developing an effective service blueprint for the company identify the touchpoints portrait pdf to provide visual cues and insights. Share and navigate important information on five stages that need your due attention. This template can be used to pitch topics like customers, encountered, service, enhance, businesses . In addtion, this PPT design contains high resolution images, graphics, etc, that are easily editable and available for immediate download.

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This slide showcases a company profile of workforce outsourcing services providing business. . It includes key components like enterprise worth, employees, operating countries, active customers, partners, services offered, office address, contact and office hours. Showcasing this set of slides titled Workforce Outsourcing Solutions Company Overview Template PDF. The topics addressed in these templates are Training Development, Permanent Contract Staffing Solutions, Search Selection. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

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