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This is a customer relationship value ppt slide. This is a three stage process. The stages in this process are clv, lifetime value average order value x number of repeat sales x average retention time, inactive non profitable customer, active profitable customers, very active very profitable customers.

This is a customer satisfaction ppt powerpoint presentation portfolio grid. This is a two stage process. The stages in this process are business, overall satisfaction with service, satisfaction with value for money, overall satisfaction with relationship, new question.