Supporters PowerPoint Presentation Templates and Google Slides

This slide covers the dashboard for analyzing customer loyalty with metrics such as NPS, loyal customer rate, premium users, CLV, customer churn, revenue churn, net retention, MRR growth, etc. Welcome to our selection of the Ultimate Guide To Improve Customer Support And Services Kpi Dashboard For Tracking Customer Retention Guidelines PDF. These are designed to help you showcase your creativity and bring your sphere to life. Planning and Innovation are essential for any business that is just starting out. This collection contains the designs that you need for your everyday presentations. All of our PowerPoints are 100 percent editable, so you can customize them to suit your needs. This multi purpose template can be used in various situations. Grab these presentation templates today.

The following slide provides the statistical data for why live chat is preferred for customer support communication. Main reason for adoption include immediate query resolution, customer experience, 24x7 availability etc. Showcasing this set of slides titled Real Time Customer Support Communication Technique Background PDF. The topics addressed in these templates are Immediate Query Resolution, Customer Experience, Boost Team Productivity. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

This slide showcases a dashboard to review the client services of organization and everyday performance of agents to ensure positive feedback. It includes details about resolutions, response time, daily tickets and top employees. Showcasing this set of slides titled Daily Progress Summary Of Customer Support Department In Organization Portrait PDF. The topics addressed in these templates are Daily Progress Summary, Customer Support, Department In Organization. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

This slide highlights the impacts on the company of poor customer support at BPO call center which showcases comparison of call center companies performance with Quarterly revenue. Do you have an important presentation coming up Are you looking for something that will make your presentation stand out from the rest Look no further than Impact Of Poor Customer Support At Call Center Ppt PowerPoint Presentation File Inspiration PDF. With our professional designs, you can trust that your presentation will pop and make delivering it a smooth process. And with Slidegeeks, you can trust that your presentation will be unique and memorable. So why wait Grab Impact Of Poor Customer Support At Call Center Ppt PowerPoint Presentation File Inspiration PDF today and make your presentation stand out from the rest.

Coming up with a presentation necessitates that the majority of the effort goes into the content and the message you intend to convey. The visuals of a PowerPoint presentation can only be effective if it supplements and supports the story that is being told. Keeping this in mind our experts created Table Of Contents Customer Support Improvement Strategic Plan Ppt PowerPoint Presentation Diagram Graph Charts PDF to reduce the time that goes into designing the presentation. This way, you can concentrate on the message while our designers take care of providing you with the right template for the situation.

Microsoft PowerPoint Template and Background with concept of friendly support team or expression of love to work Keep it coming with our Friendly Support PowerPoint Icon Cc. Your thoughts will continue ad infinitum.

Microsoft PowerPoint Template and Background with concept of friendly support team or expression of love to work Attract attention with our Friendly Support PowerPoint Icon F. You will come out on top.

Microsoft PowerPoint Template and Background with concept of friendly support team or expression of love to work Analyse the evidence accurately with our Friendly Support PowerPoint Icon R. Steer your audience away from fallacy.

Microsoft PowerPoint Template and Background with concept of friendly support team or expression of love to work Deserve the best with our Friendly Support PowerPoint Icon C. You will come out on top.

Microsoft PowerPoint Template and Background with concept of friendly support team or expression of love to work Our Friendly Support PowerPoint Icon S need no amendments. You will find them just apt for use.

We present our concept of mystery using 5 puzzles ppt technical support flow chart PowerPoint templates.Use our Success PowerPoint Templates because, The success of your venture depends on the performance of every team member. Use our Puzzles or Jigsaws PowerPoint Templates because,This slide illustrates your thoughts and experiences to your staff. Use our Arrows PowerPoint Templates because,They are Designed to attract the attention of your audience. Use our Business PowerPoint Templates because,Everybody knows The world over it is a priority for many. Along with it there are so many oppurtunities waiting to be utilised Use our Metaphors-Visual Concepts PowerPoint Templates because, You have the entire picture in mind.Use these PowerPoint slides for presentations relating to Areows, Business, Assembly, complete, concept, copy, finish, finished, fit, idea, interlock, jigsaw, match, metaphor, mystery, outline, patience, picture, piece, play, playing, point, pointing, problem, puzzle, quiz, skill, solution, solved, space, struggle, success, support, teamwork. The prominent colors used in the PowerPoint template are Red, Gray, White Become the crowd favourite with our Concept Of Mystery Using 5 Puzzles Ppt Technical Support Flow Chart PowerPoint Templates. Get them all clamouring for you.

Deliver an awe-inspiring pitch with this creative stakeholder group with level of support required graphics pdf bundle. Topics like stakeholder group with level of support required can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide provides information regarding checklist to track essential activities for customer support team such as ask for referrals, team training, etc. Deliver an awe inspiring pitch with this creative Workforce Instruction Playbook Checklist To Track Essential Activities For Customer Support Team Rules PDF bundle. Topics like Team Training, Pricing, Key Requirements can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide illustrates service desk cost plans. it includes feature list with features like alert services, client focused etc. Deliver an awe inspiring pitch with this creative Customer Support Desk Pricing Model And Proposal Plans Introduction PDF bundle. Topics like Lifetime Updates, Licensing, Marketing Support can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This is a Customer Support Desk Pricing Plans Icon Summary PDF template with various stages. Focus and dispense information on three stages using this creative set, that comes with editable features. It contains large content boxes to add your information on topics like Pricing Plans Icon, Customer Support Desk. You can also showcase facts, figures, and other relevant content using this PPT layout. Grab it now.

This slide illustrates software service desk cost plans. it includes feature list with features like ticket management, expenses etc, and single agent, base camp and high camp. Deliver an awe inspiring pitch with this creative Customer Support Desk Software Pricing Plans Introduction PDF bundle. Topics like Ticket Management, Expenses, Email Domain can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

Deliver and pitch your topic in the best possible manner with this Icon For Customer Support Desk Pricing Plans Sample PDF. Use them to share invaluable insights on Icon For Customer Support, Desk Pricing Plans and impress your audience. This template can be altered and modified as per your expectations. So, grab it now.

This slide illustrates software service desk cost plans. It includes plans such as single agent, base camp, high camp with feature summary and cost. Presenting IT Software Customer Support Desk Pricing Plans Introduction PDF to provide visual cues and insights. Share and navigate important information on three stages that need your due attention. This template can be used to pitch topics like Single Agent, Base Camp, High Camp. In addtion, this PPT design contains high resolution images, graphics, etc, that are easily editable and available for immediate download.

This slide illustrates managed service desk cost plans. it includes feature list with features like alert services, client focused etc. and plan names per user and consolidated etc. This is a Managed Customer Support Desk Pricing Plans Professional PDF template with various stages. Focus and dispense information on six stages using this creative set, that comes with editable features. It contains large content boxes to add your information on topics like Consolidated, Observation Only, Per Device. You can also showcase facts, figures, and other relevant content using this PPT layout. Grab it now.

This slide illustrates sales cloud service desk cost plans. It includes plans such as CRM starter, bolt professional, bolt enterprise, etc. Presenting Sales Cloud Customer Support Desk Pricing Plans Download PDF to provide visual cues and insights. Share and navigate important information on four stages that need your due attention. This template can be used to pitch topics like Bolt Professional, Bolt Enterprise, Bolt Unlimited. In addtion, this PPT design contains high resolution images, graphics, etc, that are easily editable and available for immediate download.

This slide illustrates IT developer service desk cost plans. it includes pricing models of different developers in USA, Latin America, Europe and Asia etc. Deliver and pitch your topic in the best possible manner with this Software Developer Customer Support Desk Pricing Plans Graphics PDF. Use them to share invaluable insights on Project Manager, Senior Developer, Junior Developer and impress your audience. This template can be altered and modified as per your expectations. So, grab it now.

Deliver an awe inspiring pitch with this creative Telecom Customer Support Desk Pricing Model And Plans Formats PDF bundle. Topics like Offsite Backups, Equipment Rental Fee, Remote Monitoring can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide illustrates tiered service desk pricing plans. it includes plan names free, starter, developer, freelancer, agency and enterprises etc. This is a Tiered Customer Support Desk Pricing Plan Model Professional PDF template with various stages. Focus and dispense information on six stages using this creative set, that comes with editable features. It contains large content boxes to add your information on topics like Developer, Freelancer, Agency. You can also showcase facts, figures, and other relevant content using this PPT layout. Grab it now.

This slide provides information regarding checklist to track essential activities for customer support team such as ask for referrals, team training, etc. Deliver an awe inspiring pitch with this creative Employees Training Playbook Checklist To Track Essential Activities For Customer Support Team Professional PDF bundle. Topics like Associate Commitment, Positive Experience, Irrelevant Discounting can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide showcase software development process using jidoka support approach which contains input, output, rules, collect data, fulfilment, notify and fix problem.Showcasing this set of slides titled Software Development Process Using Jidoka Strategy Support Approach Guidelines PDF. The topics addressed in these templates are Software Development, Notifications Should, Setting Various. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

This is a Zendesk Investment Financing Elevator Various Solutions Provided By Zendesk For Better Customer Support Download PDF template with various stages. Focus and dispense information on seven stages using this creative set, that comes with editable features. It contains large content boxes to add your information on topics like Communications Across, Customer Tickets, Customer Service. You can also showcase facts, figures, and other relevant content using this PPT layout. Grab it now.

This slide provides information regarding checklist to track essential activities for customer support team such as ask for referrals, team training, etc. Deliver and pitch your topic in the best possible manner with this Workforce Upskilling Playbook Checklist To Track Essential Activities For Customer Support Team Demonstration PDF. Use them to share invaluable insights on Demonstrating Highest, Irrelevant Discounting, Consistent Positive and impress your audience. This template can be altered and modified as per your expectations. So, grab it now.

This slide represents the services we deliver to various businesses such as security, networking and development services which includes risk management, network firewall, remote access, software testing, etc.This is a Information Technology Solutions Business Profile We Also Deliver Support Services Clipart PDF template with various stages. Focus and dispense information on three stages using this creative set, that comes with editable features. It contains large content boxes to add your information on topics like Management Services, Private Networking, Network Firewall. You can also showcase facts, figures, and other relevant content using this PPT layout. Grab it now.

This slide represents the services we deliver to various businesses such as security, networking and development services which includes risk management, network firewall, remote access, software testing, etc.This is a Small Business Venture Company Profile We Also Deliver Support Services Summary PDF template with various stages. Focus and dispense information on one stage using this creative set, that comes with editable features. It contains large content boxes to add your information on topics like Management Services, Private Networking, Firewall Services. You can also showcase facts, figures, and other relevant content using this PPT layout. Grab it now.

This slide represents the services we deliver to various businesses such as security, networking and development services which includes risk management, network firewall, remote access, software testing, etc.This is a IT Consultancy Services Company Profile We Also Deliver Support Services Structure PDF template with various stages. Focus and dispense information on three stages using this creative set, that comes with editable features. It contains large content boxes to add your information on topics like Development Services, Management Services, Network Implementation. You can also showcase facts, figures, and other relevant content using this PPT layout. Grab it now.

Deliver an awe inspiring pitch with this creative Project Assistance Templates Bundle Support Status Report Ppt Infographic Template Layout PDF bundle. Topics like Action Item, Test Connectivity, Vendor Systems can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

Presenting Project Assistance Templates Bundle Client Problem Ticket Support Survey Microsoft PDF to provide visual cues and insights. Share and navigate important information on two stages that need your due attention. This template can be used to pitch topics like Contact Information, Strongly Disagree, Strongly Agree. In addtion, this PPT design contains high resolution images, graphics, etc, that are easily editable and available for immediate download.

Deliver and pitch your topic in the best possible manner with this Project Assistance Templates Bundle Management Survey Of The Support Organization Rules PDF. Use them to share invaluable insights on Behaviour At Work, Communication, Final Assessment and impress your audience. This template can be altered and modified as per your expectations. So, grab it now.

This template depicts the facts that how Proactive customer Support Can Benefit the Business. It will help gaining new customers, retain current customers, Defend against escalation and make advocates.This is a Proactive Consumer Solution And How To Perform It How Proactive Support Can Benefit Your Business Download PDF template with various stages. Focus and dispense information on four stages using this creative set, that comes with editable features. It contains large content boxes to add your information on topics like Uncover Opportunities, Clients Persuade, Proactively Reaching. You can also showcase facts, figures, and other relevant content using this PPT layout. Grab it now.

This template depicts the facts that how Proactive customer Support Can Benefit the Business. It will help gaining new customers, retain current customers, Defend against escalation and make advocates. Presenting Data Processing Services Delivery How Proactive Support Can Benefit Your Business Download PDF to provide visual cues and insights. Share and navigate important information on four stages that need your due attention. This template can be used to pitch topics like Obtain New Consumers, Defend Against Escalation, Make Advocates, Retain Current Consumers. In addtion, this PPT design contains high resolution images, graphics, etc, that are easily editable and available for immediate download.

This slide covers various KPIs that need to be measured to achieve organizational goals. It includes metrics such as salespersons performance report, number of leads converted, leads generated through campaigns, monthly sales report, number of unresolved cases, etc. Deliver an awe inspiring pitch with this creative Implementation Steps Determine Metrics Supporting Business Goals Download PDF bundle. Topics like Performance Report, Completed Activities, Customize Standard can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide covers the advantages of using customer care services for better conversions. It also includes key insights such as repeat purchases after positive customer service experience, customers switching to a new brand after a bad experience, etc.This is a Online Customer Interaction Customer Support Services For Improved Customer Retention Professional PDF template with various stages. Focus and dispense information on one stage using this creative set, that comes with editable features. It contains large content boxes to add your information on topics like Positive Customer, Service Experience, Service Is Excellent. You can also showcase facts, figures, and other relevant content using this PPT layout. Grab it now.

This slide covers the customer care department audit results. It includes performance evaluation criteria such as agent name, accepted call legs, declined legs, missed, outbound calls, leg talk time, avg leg talk time, live chat issues resolved, video calls, etc. Deliver an awe inspiring pitch with this creative Online Customer Interaction Customer Support Team Performance Audit And Review Results Themes PDF bundle. Topics like Accepted Call, Declined Legs, Outbound Calls can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide covers various strategies for improving the customer care system such as customer feedback, strengthening the customer service team, and leveraging multi-channel services. It also includes best practices such as sending offline gifts, fulfilling a customer request, extending the trial period, etc. This is a Online Customer Interaction Optimizing The Customer Support System For Better Experience Microsoft PDF template with various stages. Focus and dispense information on three stages using this creative set, that comes with editable features. It contains large content boxes to add your information on topics like Strengthen Customer, Multi Channel Servicing, Service Team. You can also showcase facts, figures, and other relevant content using this PPT layout. Grab it now.

This slide focuses on the process for creating resourcing plan which covers initiation, planning, selection, delivery and support with initial contact, job description, client visit, selection criteria, handling client responses, screening eligibility, shortlisting resumes, feedback, etc Showcasing this set of slides titled Process For Creating Resource Planning Management With Support Guidelines PDF. The topics addressed in these templates are Planning, Delivery, Initiation. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

Presenting Agenda Achieving Proactive From Reactive Support Service Ppt Infographics Objects PDF to provide visual cues and insights. Share and navigate important information on six stages that need your due attention. This template can be used to pitch topics like Digital Transformation, Cost Containment, Business Stability. In addtion, this PPT design contains high resolution images, graphics, etc, that are easily editable and available for immediate download.

Introducing our well designed Icons Slide For Achieving Proactive From Reactive Support Service Ppt Slides Layout PDF set of slides. The slide displays editable icons to enhance your visual presentation. The icons can be edited easily. So customize according to your business to achieve a creative edge. Download and share it with your audience.

Presenting Table Of Contents Achieving Proactive From Reactive Support Service Ppt Inspiration Sample PDF to provide visual cues and insights. Share and navigate important information on five stages that need your due attention. This template can be used to pitch topics like Deliver Strong Outcomes, Organization, Checklist To Align, Business Service. In addtion, this PPT design contains high resolution images, graphics, etc, that are easily editable and available for immediate download.

This template depicts the facts that how Proactive customer Support Can Benefit the Business. It will help gaining new customers, retain current customers, Defend against escalation and make advocates. Presenting Achieving Proactive From Reactive How Proactive Support Can Benefit Your Business Themes PDF to provide visual cues and insights. Share and navigate important information on four stages that need your due attention. This template can be used to pitch topics like Obtain New Consumers, Defend Against Escalation, Retain Current Consumers, Make Advocates. In addtion, this PPT design contains high resolution images, graphics, etc, that are easily editable and available for immediate download.

Mentioned slide showcases training workshop schedule for customer success. Sections covered in the table are time, workshop activity, description and comments. Deliver and pitch your topic in the best possible manner with this Guide To Client Success Customer Success Training Workshop For Support Team Icons PDF. Use them to share invaluable insights on Tools And Techniques, Business Performance, Major Customer and impress your audience. This template can be altered and modified as per your expectations. So, grab it now.

This slide illustrates ratings table of stakeholder to evaluate their influence and buy in capacity. It includes stakeholder role, type, interest, power, current support, flexibility etc. Pitch your topic with ease and precision using this Stakeholder Evaluation Plan Decision Matrix With Support Quotient Mockup PDF. This layout presents information on Stakeholder Role, Executive Influencer, Technical Influencer. It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout.

This slide covers various KPIs that need to be measured to achieve organizational goals. It includes metrics such as salespersons performance report, number of leads converted, leads generated through campaigns, monthly sales report, number of unresolved cases, etc. Deliver an awe inspiring pitch with this creative Implementation Steps Determine Metrics Supporting Business Goals Graphics PDF bundle. Topics like Generate Reports, Salespersons Performance, Report Dashboard can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide highlights the awards and accolades of call center company which includes customer excellence award, innovative company award, and compliant handling award. This is a Customer Support Services Company Profile Awards And Accolades Ppt Infographics Graphics Template PDF template with various stages. Focus and dispense information on four stages using this creative set, that comes with editable features. It contains large content boxes to add your information on topics like Nasscom, Cc Excellence Award, Industry Solutions, Consumer Technology Association. You can also showcase facts, figures, and other relevant content using this PPT layout. Grab it now.

This slide highlights the business model of call center company which includes target market, revenue stream, customer relationship, cost structures , products, key activities and channels. Deliver an awe inspiring pitch with this creative Customer Support Services Company Profile Call Center Business Model Ppt Pictures Guidelines PDF bundle. Topics like Target Market, Revenue Stream, Cost Structure can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide highlights the case study of call center company which includes key problems such as high call waiting time, low first call resolution rate with integrated solution and business value delivered. This is a Customer Support Services Company Profile Call Center Case Study Ppt Gallery Graphics Pictures PDF template with various stages. Focus and dispense information on three stages using this creative set, that comes with editable features. It contains large content boxes to add your information on topics like Client Problem, Integrated Solution, Business Value Delivered. You can also showcase facts, figures, and other relevant content using this PPT layout. Grab it now.

This slide showcases the call center company background information overview which highlights industry, founded year, area covered, and served industries with key stats. Presenting Customer Support Services Company Profile Company Overview Ppt Styles Graphics Pictures PDF to provide visual cues and insights. Share and navigate important information on three stages that need your due attention. This template can be used to pitch topics like Achievements, Key Facts, 2022. In addtion, this PPT design contains high resolution images, graphics, etc, that are easily editable and available for immediate download.

This slide highlights the call center company customer testimonials which includes positive reviews such as well trained support agents, reasonable rate and low complaints per week. This is a Customer Support Services Company Profile Customer Testimonials Ppt Icon Layout PDF template with various stages. Focus and dispense information on three stages using this creative set, that comes with editable features. It contains large content boxes to add your information on topics like BPO Solutions, Reasonable Rate, Highly Satisfied. You can also showcase facts, figures, and other relevant content using this PPT layout. Grab it now.

This slide highlights the executive summary of call center company which includes business overview, founder, shareholding structure, USP, achievements and key facts. Presenting Customer Support Services Company Profile Executive Summary Ppt Professional Example Introduction PDF to provide visual cues and insights. Share and navigate important information on one stages that need your due attention. This template can be used to pitch topics like Achievements, Key Facts, 2022. In addtion, this PPT design contains high resolution images, graphics, etc, that are easily editable and available for immediate download.

This slide highlights the corporate social responsibilities activities of call center company which includes carbon footprint, blood donation camps, waste, eLearning and empowering lives. This is a Customer Support Services Company Profile Key CSR Initiatives Ppt PowerPoint Presentation File Summary PDF template with various stages. Focus and dispense information on two stages using this creative set, that comes with editable features. It contains large content boxes to add your information on topics like Carbon Footprint, Blood Donation Camps, Empowering Lives. You can also showcase facts, figures, and other relevant content using this PPT layout. Grab it now.

This slide showcases the call center organizational structure which highlights retail customer service team, ecommerce service team, telecom service team, BFSI service team and healthcare service team. Presenting Customer Support Services Company Profile Organizational Structure Ppt PowerPoint Presentation File Visuals PDF to provide visual cues and insights. Share and navigate important information on eight stages that need your due attention. This template can be used to pitch topics like Customer Service, Ecommerce Service, Telecom Service. In addtion, this PPT design contains high resolution images, graphics, etc, that are easily editable and available for immediate download.

This slide highlights the clients of call center company. It covers the major companies such as amazon, standard chartered bank, Airbnb, airtel, Walmart and fortis. This is a Customer Support Services Company Profile Our Business Clients Ppt PowerPoint Presentation File Objects PDF template with various stages. Focus and dispense information on one stages using this creative set, that comes with editable features. It contains large content boxes to add your information on topics like Resolving Issues, Assistance, Related To Purchase. You can also showcase facts, figures, and other relevant content using this PPT layout. Grab it now.

This slide highlights the SWOT analysis of call center company which includes strengths as high resolution rate and strong financials, weakness as major revenue comes single industry and threat as competitive market. Presenting Customer Support Services Company Profile SWOT Analysis Ppt PowerPoint Presentation Gallery Topics PDF to provide visual cues and insights. Share and navigate important information on four stages that need your due attention. This template can be used to pitch topics like Strengths, Weaknesses, Opportunities, Threats. In addtion, this PPT design contains high resolution images, graphics, etc, that are easily editable and available for immediate download.

Introducing our well designed Icons Slide For Customer Support Services Company Profile Ppt PowerPoint Presentation File Graphics PDF set of slides. The slide displays editable icons to enhance your visual presentation. The icons can be edited easily. So customize according to your business to achieve a creative edge. Download and share it with your audience.

This slide showcases the business process outsourcing solutions offered by the company which includes retail. Healthcare, telecom. Manufacturing, BFSI, travel and transport and hospitality industry. This is a Customer Support Services Company Profile Business Process Outsourcing Solutions Microsoft PDF template with various stages. Focus and dispense information on eight stages using this creative set, that comes with editable features. It contains large content boxes to add your information on topics like Retail And Consumer, Manufacturing And Utilities, Hospitality And Logistics. You can also showcase facts, figures, and other relevant content using this PPT layout. Grab it now.

This slide highlights the company journey form 2008 to 2021 which showcases company started with motive of user experience improvement with only 15 members, later on it enters into banking, telecom and ecommerce for BPO services. Presenting Customer Support Services Company Profile Company Journey Roadmap From 2008 To 2021 Brochure PDF to provide visual cues and insights. Share and navigate important information on fourteen stages that need your due attention. This template can be used to pitch topics like Expand Team, Order Management, Retail Companies, 2008 To 2021. In addtion, this PPT design contains high resolution images, graphics, etc, that are easily editable and available for immediate download.